At ADAH, we are committed to delivering your beauty essentials safely and efficiently across Pakistan. Please review our shipping guidelines below to understand processing times, costs, and delivery expectations.
1. Nationwide Shipping
We ship to all cities and towns across Pakistan. Whether you are in a major metropolitan area or a remote location, ADAH delivers to your doorstep.
2. Order Processing Time
- Standard Processing: Orders are processed within 1–2 business days (Monday–Saturday) after payment confirmation.
- Verification: For Cash on Delivery (COD) orders, our team may contact you via call or SMS to verify your address. Please respond promptly to avoid delays.
- Dispatch: Once processed, you will receive a tracking number via email and SMS.
3. Shipping Rates & Delivery Times
Shipping costs are calculated based on a flat rate structure to keep things simple. However, we frequently run promotions where shipping may be discounted or free.
| Service Type | Delivery Time | Standard Cost |
|---|---|---|
| Standard Shipping | 3–5 Working Days | PKR 250 (Flat Rate) |
| Express Shipping | 2–3 Working Days | PKR 450 (Major Cities Only) |
- Promotional Free Shipping: During special sales, launches, or promotional periods, we may offer Free Shipping on orders above a certain threshold (e.g., PKR 3,000). These offers are temporary and will be clearly displayed on the website banner and checkout page.
- Remote Areas: Delivery to remote areas may take an additional 1–2 days beyond the standard timeframe.
4. Cash on Delivery (COD)
- COD is available nationwide.
- A small handling fee of PKR 50 applies to all COD orders to cover verification and cash-handling logistics.
- Please ensure someone is available at the delivery address to accept the package and make the payment.
5. Order Tracking
- Once your order is dispatched, you will receive a Tracking ID via SMS and email.
- You can track your parcel’s status directly through our courier partner’s website or by logging into your ADAH account.
6. Undelivered or Returned Packages
- Failed Delivery: If the courier attempts delivery twice and fails (due to incorrect address, no answer, or refusal), the package will be returned to our warehouse.
- Re-shipping: To re-ship a returned package, you must pay the shipping fee again.
- Incorrect Address: It is the customer’s responsibility to provide the correct address. ADAH is not liable for packages lost due to incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages
- Lost in Transit: If your tracking shows no movement for more than 7 days, please contact us at info@adah.pk. We will investigate with the courier and resolve the issue within 5–7 working days.
- Damaged in Transit: If your package arrives damaged, please take photos of the outer box and the product immediately. Email us within 24 hours of delivery. We will replace the item free of charge.
8. International Shipping
Currently, ADAH only ships within Pakistan. We are working on expanding to international markets soon. Join our newsletter to be notified when global shipping opens!